Privacy Policy

This policy explains how LevelBlue (“we”, “us” or “our”) collects, uses, retains, protects and shares the information of our customers, and website users (“you”), and how we keep that information safe. Your information and your privacy are important — to you and to us.

Scope

This Privacy Policy applies to your use and the information we collect during your use of our applications, products, services, advertisements, communications, and websites (“Offerings”). By using our Offerings, you accept and agree to the terms of this Privacy Policy (“Policy”). This Policy outlines our practices concerning the collection, use and protection of your personal information across all jurisdictions in which we operate.

Information We Collect, Use and Share

We may collect personal information you provide to us in connection with our Offerings and other business dealings.

We may collect website data by using cookies, web beacons, and other technologies. For example, website usage information including your IP address, browser type, operating system, and device type used to access our website may be automatically collected. We use the information collected through our website to better understand how people use our website, and to improve the effectiveness, security, and integrity of our website.

Some third parties such as our business partners and service providers provide us with information about you such as marketing or promotional services related to how you interact with our Offerings.

We use your information to facilitate our ongoing business dealings with you. We may also use your information to personalize the content of our websites and communications based on your preferences and to comply with our legal and contractual obligations and to resolve disputes. We may use your information for purposes relating to the marketing of our Offerings. We may receive information about you from third parties who recommend or suggest that we contact you for business purposes. We receive such information because you have provided your consent to the third party that they might share your information.

We may share your personal information with our suppliers and affiliates. Any such sharing will be handled with the same level of care, or greater, as described in this Policy.

We may share your information with data processors and with other third parties for purposes disclosed to you at the time you provide the information, or as subsequently authorized by you. We may also share your information with business partners such as distributors and resellers, managed service providers, training delivery partners, and others in order to assist in the business dealings to carry out the terms of the Offerings, comply with laws, or protect LevelBlue’s rights. We may employ Data Processors to perform services on our behalf, or to support development of our Offerings. We may provide these Data Processors access to your personal information in order for them to perform services relating to our Offerings. Prior to allowing our Data Processors access to your personal information, we will ensure that they handle and process the information in accordance with this Policy and applicable law as instructed by us.

We may access, use, preserve, transfer, or disclose to third parties your personal information to (1) satisfy any applicable law, or regulation, and to comply with any lawful subpoena, governmental request, or legal process; (2) protect or defend this Policy; (3) protect the safety and rights and security of LevelBlue or any third party; (4) detect, prevent or address fraud, security breaches or technical issues.

For the transfer of personal data across borders, LevelBlue utilizes Standard Contractual Clauses to ensure such data transfers meet the stringent data protection standards required by applicable Data Protection Laws.

Security

We've established electronic, technical and administrative safeguards designed to make the information we collect from our Offerings secure. We reserve the right to take reasonable steps to authenticate the identity of any individual seeking access to their personal information.

We will take reasonable efforts to maintain the accuracy and integrity of your information and update your information as appropriate. We will take reasonable steps to ensure that the information we collect from you is relevant to its intended use and that it is used only in ways compatible with the purposes for which it was collected. We will conduct internal compliance audits of our relevant privacy practices to verify adherence to this Policy. While we strive to secure your personal information, we cannot warrant or guarantee this information will be protected in all circumstances beyond our reasonable control.

In the event of a data breach, LevelBlue will promptly assess the situation, take steps to secure our systems, notify the affected individuals and relevant authorities in accordance with applicable laws, and provide clear guidance on protective measures to mitigate potential harm.

Data Storage and Retention

The information collected during your use of our Offerings will be processed and stored in line with the agreement and terms of use of the Offering. We take steps to ensure that your information is collected and processed according to this Policy. We retain information we collect through your use of our Offerings for as long as we need it to carry out the purposes for which it was initially collected and for other lawful purposes.

Information Collected from Children

Our Offerings are intended for business use. Our Offerings are not directed at or intended for use by children under the age of 16, and we do not knowingly collect information from anyone under the age of 16. If you believe anyone under the age of 16 may have provided us with their information, you may contact us and request that we delete their information. If we learn that we have collected personal information from a child under the age of 16 we will delete the information promptly.

How to Exercise your Rights

You may have certain rights with respect to your personal information. For more information about these rights, or to submit a request, please click HERE. Please understand that in some circumstances we may not be able to fully comply with your request, such as if the request is frivolous, or extremely impractical, if it jeopardizes the rights of others, if the request is not a legal requirement, or if we are unable to confirm the authenticity of your identity. However, in every situation, we will provide a response to your request.

Changes to the Policy

Information collected through our Offerings may be shared and transferred as part of any merger, acquisition, sale of our assets, transition of our service to provider, or other business transaction. This also applies in the unlikely event of an insolvency, bankruptcy, or receivership in which user records would be transferred to another entity because of such a proceeding.

We may update this Policy as necessary to reflect changes we make or to satisfy legal requirements. In the event of a Policy update, we will post a prominent notice of material changes on our website.

For any questions or concerns about this Policy, or to request further information regarding access to your personal data, email us at [email protected] or write to us at LevelBlue Privacy Policy, 311 S. Akard, 17th Floor, Dallas, TX 75202.

Effective Date: August 1, 2024
Last Updated: August 1, 2024

 

Notify me when this page changes

Please be advised that the request you are submitting will be routed to a third-party vendor for hosting and processing. LevelBlue is not responsible for the management or storage of data handled by the third-party vendor. All data privacy obligations, including requests to amend or delete your information, must be directed to the third-party vendor in accordance with their privacy policy. By clicking the link above, you acknowledge that you are leaving LevelBlue’s website. We encourage you to review the third-party vendor’s terms of service and privacy policy before proceeding.